Confirming a cash-on-delivery order
Confirmation checks what will arrive and what the customer will pay.
Confirmation checks what will arrive and what the customer will pay.
Practical steps
- State reference, product and options.
- Check total and delivery.
- Confirm address and alternative phone.
- Record the outcome.
Worked example
Check colour and quantity, then read the total; do not change the offer without agreement.
Mistake to avoid
Request only information needed for delivery.
Working checklist
Use a stable reference connecting order, customer, parcel and amount. Date each follow-up and record its reason. Check payment before specifying courier collection. At period end, compare final outcomes and separate ongoing, delivered and returned parcels. Give customers a clear issue-resolution contact without exposing phone numbers or addresses publicly.
Common question
What if there is no answer?
Log the attempt and plan a reasonable follow-up.
Put it into practice
Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.
Sources and further reading
Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.