Returns and inventory: restock after actual receipt

A parcel marked returned may still be travelling back.

Practical steps

1. Separate returning from received.
2. Match the parcel reference.
3. Inspect contents and condition.
4. Restock only saleable items.

Worked example

Keep damaged goods separate from available inventory.

Mistake to avoid

Do not deduct purchase cost twice for an item returned intact.

Working checklist

Use a stable reference connecting order, customer, parcel and amount. Date each follow-up and record its reason. Check payment before specifying courier collection. At period end, compare final outcomes and separate ongoing, delivered and returned parcels. Give customers a clear issue-resolution contact without exposing phone numbers or addresses publicly.

Common question

When should I add stock?

After receipt, inspection and recording at the warehouse.

Put it into practice

Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.

Sources and further reading

• INPDP — Resources

Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.