Managing comments and messages without losing orders
A good response informs the customer and proposes a clear next step.
A good response informs the customer and proposes a clear next step.
Practical steps
- Assign responsibility for messages.
- Answer price and delivery directly.
- Move private details into messages.
- Record an order reference.
Worked example
Reply: 53 TND plus 7 TND delivery, with the product link. Never request an address in public comments.
Mistake to avoid
Do not promise an unconfirmed delivery time.
Working checklist
Link each post to the store page answering the same question. Record its purpose, date and link, then review questions, visits and attributable orders. Replies should clarify price, options and delivery while keeping customer details private. When stock or offers change, update related content so visitors do not rely on an outdated promise.
Common question
How can I avoid duplicate replies?
Assign the conversation and record the last action.
Put it into practice
Create your store on Matjri, prepare the information needed for this guide and test the result as a customer on your phone before sharing the link. Edit photos, descriptions and options and manage orders from your store dashboard.
Sources and further reading
Editorial review: 11 October 2026. Calculations are illustrative; tools and fees may vary by account and supplier.